FAQ
If you have any questions about our products or services, we are here to help:
Is the Tailva spray safe for pets and the environment?
Yes! Our formula is eco-friendly, biodegradable, and safe to use around your home – on carpets, furniture, hard floors, and artificial grass.
Please note: The spray is not intended to be used directly on pets. Avoid spraying on your dog or cat’s skin, eyes, or fur.
How long does shipping to the UK take?
We ship all orders from within Europe. Delivery to the United Kingdom typically takes 4 to 9 business days. You'll receive a tracking link as soon as your order leaves our warehouse.
Does it work on old stains?
Yes! Our formula is designed to tackle even old, set-in stains and odors. For more stubborn spots, a second application may be needed.
Can I return my order?
Absolutely! We offer a 30-day return policy.
Here’s what you need to know:
- The product must be unused and in original condition.
- We unfortunately can’t accept returns on used or opened products due to hygiene reasons.
Can I use Tailva on artificial grass or outdoor surfaces?
Definitely! Tailva works great on artificial grass, patios, balconies, and other outdoor areas. It breaks down odor molecules at the source without damaging surfaces.
What makes Tailva different from other sprays?
Tailva is a small family business with a mission: to create truly effective, safe solutions for pet odors – without the harsh chemicals.
Our products are thoughtfully formulated and tested so you can enjoy a fresh-smelling home without worry. Unlike many sprays that simply cover up smells with heavy fragrances, Tailva eliminates odors at the molecular level, breaking them down at the source for long-lasting freshness.
Any question?
You can contact us through our contact page! We will be happy to assist you.